Too many small business owners today run ad campaigns that get
little to no results, and they have no idea why. When you have
the knowledge to troubleshoot the poor responses, you also have
the knowledge to make the needed changes so that - next time
- your sales improve! Let’s take a look at the breakdown of
an ad campaign, and how to determine what went wrong.
Response vs. Results
It’s important to understand the difference between response
rate and results. When a customer takes the action you want
him/her to take (i.e., clicking to your site, calling your 800
number, etc.), then you’ve achieved “response.” This does NOT
mean you’ve made a sale. The response rate of your ad campaign
can be high without ever selling one product or service.
“Results,” on the other hand, are the sales you make in
conjunction with the response rate. When a customer takes
the action you want him/her to take AND buys your
product/service, then you’ve achieved results.
No Response
When you get little to no response, chances are that one of two
things happened. One - your ad was poorly written and didn’t
generate enough interest to excite the customer to take action;
or two - the ad didn’t reach your preferred target customer.
How do you determine which one is the culprit? Test!
Use the same ad, but place it in a different ezine or on a
different Web site. If response rate improves, you know the
ad is most likely fine, but the audience exposure was off.
If the response rate does not improve, it’s probably best
to rewrite the headline, the ad, or both.
Response But No Results
If you run an ezine ad, banner ad, etc., and get responses
without making any sales, the most probable theory is that
your supporting ad copy or offer is not doing its job. Ezine
ads, banner ads, and the like will never make a sale on their
own. The customer is almost always going to be directed to
click back to your Web site. If the copy/design of your ad
is working, but no sales are being made, take a good look at
the copy or design of your site. Chances are that *it* could
be costing you sales.
Again, testing is the key. Change a headline, add links that
direct to “more information” pages, and so on. Run the ad
again, and see if your results improve.
You’ll notice that in either case, testing is the recommended
course of action. So many small business owners get in a hurry
and neglect to test their ads. While it may seem costly to run
an ad, change an ad, and run it again - the truth is that
running unproven ads all across the ‘Net without gaining any
return on investment (ROI) is a huge waste of money.
Yes, it does take a good deal of time. Yes, it can cost
additional money. However, once you’ve taken the time to
test an ad, and the copy on the supporting Web site that
customers will be directed to, you’ll be in a much better
position to ensure consistent sales from your campaigns.
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Diane Hughes is an accomplished internet entrepreneur and
editor of the popular ProBizTips Newsletter. Subscribe to
her newsletter for more tips, tricks, and secrets of the
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